REFUND &
CANCELLATION.
Effective date: 27 October 2026
Seller: NUTAN REFREGRATION
1. Introduction
At NUTAN REFREGRATION, we aim to maintain a transparent purchasing process and assist customers with order cancellations, damaged machinery, defective equipment and payment-related concerns.
This policy explains how cancellation, return and refund requests are handled.
2. Order Cancellation
Customers may request cancellation by contacting NUTAN REFREGRATION and providing their order number.
Before dispatch
Cancellation requests received before dispatch will be reviewed based on the order status and any disclosed, agreed customization or procurement commitments.
Customers may cancel an order at any time before it is confirmed. After NUTAN REFREGRATION confirms an order, customers may request cancellation within 2 calendar days, counted from the date and time of the order confirmation. After this period, a confirmed order cannot be cancelled. This does not affect the remedies available for damaged, defective or incorrectly supplied machinery.
After dispatch
Once an order has been dispatched, cancellation or return arrangements may depend on the product's status, transport arrangements and the reason for cancellation.
The applicable procedure and any permitted charges will be explained to the customer.
Nothing in this section limits applicable statutory rights.
3. Customized Machinery
Certain machinery may be manufactured, modified or configured according to a customer's specific requirements.
Any restrictions on cancellation of customized orders, and any applicable charges, must be clearly disclosed and agreed before the order is confirmed.
Such restrictions do not remove remedies available under law for defective, incorrectly supplied or non-conforming goods.
4. Damaged, Defective or Incorrect Products
Customers should inspect machinery when it is delivered, where reasonably possible.
If equipment arrives damaged, defective, incomplete or materially different from the confirmed order, customers should notify NUTAN REFREGRATION promptly.
Customers may provide:
• Their order number and contact information.
• Photographs or videos showing the problem.
• The delivery date and a description of the issue.
NUTAN REFREGRATION will assess the complaint and provide an appropriate remedy, which may include repair, replacement, return or refund, as required by the circumstances and applicable law.
5. Return Procedure
For returns requiring physical collection or transportation, NUTAN REFREGRATION will communicate the applicable procedure and handling arrangements.
There are no voluntary change-of-mind returns or replacements for non-defective standard machinery. Damaged, defective, incomplete or incorrectly supplied goods are handled as described in section 4 and in accordance with applicable law. To request assistance, contact NUTAN REFREGRATION using the details in section 9, with your order number and a description of the issue.
For defective or incorrectly supplied products, applicable legal rights will continue to apply regardless of any voluntary change-of-mind return period.
Return shipping and collection charges will be allocated according to the reason for return, the terms disclosed before purchase, and applicable law.
6. Refund Processing
Once a refund is approved, NUTAN REFREGRATION will initiate it within 7 business days.
Refunds for online payments will ordinarily be directed to the original payment method, subject to payment-provider requirements.
After initiation, the time taken for the amount to appear in the customer's account depends on the bank and payment provider.
Customers will be informed if further information is required to process the refund.
7. Failed or Duplicate Payments
If a customer is charged but the website does not confirm the order, NUTAN REFREGRATION will investigate the transaction using the Razorpay payment reference and its order records.
Any duplicate or unsuccessful charge that is confirmed to require a refund will be resolved through the appropriate payment channel.
Customers should not repeat a payment without first checking whether the earlier transaction succeeded.
8. Warranty Claims
Warranty-related complaints will be handled under the warranty terms applicable to the purchased machinery.
This policy does not replace product warranties or applicable statutory remedies.
9. How to Request Cancellation or Refund
Please contact:
NUTAN REFREGRATION Customer Support
Email: [email protected]
Phone: +91 99091 71516
Business address: Plot No. 11, 12, 13, 24, 25, Ruvapari Estate, Near Super Ice Factory, Bhavnagar, Gujarat – 364001, India
Grievance Officer: Managing Director, NUTAN REFREGRATION
Grievance contact: [email protected]
Website: https://nutancooling.com/support
Provide the order reference and relevant details so the request can be investigated.
10. Customer Rights
This policy is subject to the Consumer Protection Act, 2019, and other applicable Indian laws.
Nothing in this policy excludes or restricts a customer's statutory rights concerning defective, deficient, incorrectly supplied or non-conforming goods.